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ASC Direct Privacy Policy

In This Policy

Our Commitment To Your Privacy
The Information We Collect and How We Use It
Disclosure of Information to Third Parties
How To Contact Us

Our Commitment to Your Privacy

This Privacy Policy has been developed to inform you of the information that we, ASC Cartons Limited (trading as ASC Direct) collect from you on our website, how that information is used and what to do if you have any concerns.

Please read it carefully because by providing information to us, you agree to us using your personal details in accordance with this Policy. You should also refer to it from time to time as we may occasionally make changes to it.


The Information We Collect and How We Use It

When you visit ASC Direct, we collect various information from you.

The information which we collect will be used for the proper administration of our business including for example, to deal with and process your enquiries, send you additional information and process and manage your account and any orders that you may place with us. The type of information we collect and how we use it, is explained in more detail below.

1) Registration details
We will be asked to provide certain information if you choose to register as a user and create an account. You will need to create an account with us in order to buy products or services from us online.

Registration details include your name, email address, telephone number and address. You will also be asked for a username and password. We use this information to uniquely identify you as a registered user of the site every time you log back into ASC Direct and when you give us information on the site or to make a purchase. We will also use this information to be able to process your order and to manage your account.

We may also use your details to contact you from time to time in order to tell you about our products and services and to send out our newsletter. You can tell us when you create an account, if you prefer not to receive that information from us. Alternatively, once you have registered, you may unregister at any time by sending your request by email to sales@asc-cartons.co.uk.

You can also change any of the information that you have previously supplied by logging back into your account at any time. Please make sure that you keep your details up to date so that our records are accurate.

2) Company information
If you are registering as a business user either in respect of your own company or a company that you work for, we may from time to time use that information to contact your company to advise it of a specific advertising campaign aimed at the products or services which you have previously bought from us. Information about how you can choose not to receive that information is set out above.

If at any time, you need to pass details to us about another person such as a colleague, then please make sure that you have their permission to do so.

3) Invoice and payment information
In addition to providing your registration details, we will also ask you to provide additional payment and invoice information. This will include your invoice address (as well as a delivery address), an order reference and payment details. This information is used to process your order, handle payments and send you an invoice, where appropriate. We will also use the information to contact you in the event of a billing query.

4) Other information
We may from time to time, also hold other information that you may send to us, for example if you have made enquiries or shown an interest in our products or services, written to us, contacted us about complaints or used our "contact us" facility. We will keep copies of any such correspondence for our records. You might also provide us with comments or endorsements about our products and services and we may use that information on our site, together with your name and company name for publicity purposes.

5) Statistical information about your visit
This may include information about what pages you have visited and the type of information you have requested. Statistical information is collected anonymously and is not personally identifiable to you. It is used to monitor the site's performance and to record the level of interest shown in our site.


Disclosure of Information to Third Parties

We will not sell or disclose your registration details, company details, invoice details or information contained within any cookie collected by us (see below) to other companies for the purpose of allowing them to contact you with their direct marketing information.

We do use third party suppliers who provide certain services on our behalf. For example, we use an external company to manage and maintain our website and a third party payment processor. Those entities may need access from time to time to information, including customer information, in order to be able to perform those services on our behalf.

We may disclose information to third parties if we are required to do so by law or if disclosure is necessary to protect the safety of visitors, employees or property. We will also use your details in connection with our business and company operation for example, if we were to buy or sell any part of a business, we may disclose your details as part of any business or company changes.



What is a cookie?

A cookie is a small text file that is sent to your computer or mobile phone (referred to here as a "device") when you visit a website or online application. The cookie is stored in your device's hard drive and is used for record keeping purposes and to help websites work more efficiently. These help ASC Direct recognise you as a unique visitor to our website. This will allow us to tailor content to match your interests.

There are two broad types of cookies that are used, depending on how long the data needs to be stored:

- Session cookies only last for your online session and disappear from your computer or device when you close your browser.

- Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. Your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

How does ASC Direct use cookies?

Data supplied by cookies helps us to provide a better user experience for you on the ASC Direct website. For example cookies are integral to the function of the shopping basket and checkout process. They can also be used to determine if you have visited the website before.

We will not use cookies to retrieve any information about you or your computer which you have not voluntarily provided to us. We cannot however be held responsible for any cookies that may be placed on your computer by other sites that you have accessed through your use of ASC Direct. 

Third party cookies on the ASC Direct website

Please note that on some pages of our website, you may notice that cookies have been set that are not related to ASC Direct. When you visit a page with content embedded from, for example, YouTube, Facebook or Twitter, they may set their own cookies on your web browser. These cookies may be set to track the success of the third party's application or to customise it to you. ASC Direct does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

ASC Direct cookies and how to reject cookies

A list of all the major cookies used by the ASC Direct website and instructions on how to block cookies can be found on the 'ASC Direct Cookie List' page.


How To Contact Us

You have the right to ensure that any information we hold about you is accurate and up to date. Please let us know if the information which you have previously given to us changes so that we can update our records.