Delivery & Returns

Covid-19 & Current Delivery Update/Orders for Christmas 2020 and the New Year

Due to large order volumes and manufacturing distancing practices in the workplace, bespoke manufacturing at the moment is taking longer than normal. Our current delivery times are set out below.

(see below for current delivery estimates)

Please bear with us, your order is hugely important to everyone at ASC Direct. If you need to contact our customer service team please call us on 0800 0731126.

Delivery

Orders placed for custom packaging items i.e BOXBUILDER  after 2nd December 2020

Order day*

Dispatch & Delivery estimates

Monday before 12 noon  week commencing 4th Jan 2021
Tuesday before 12 noon  week commencing 4th Jan 2021
Weds before 12 noon  week commencing 4th Jan 2021
Thursday before 12 noon  week commencing 4th Jan 2021
Friday before 12 noon  week commencing 4th Jan 2021


* Saturday and Sunday orders will be processed as Monday before 12 noon orders 
* For each bank holiday please add 24hrs to your estimated delivery above i.e. 48hrs additional lead time to cover Good Friday and Easter Monday.

Orders placed for stock items

Order day*

Dispatch & Delivery estimates

Monday before 12 noon same day deliver Tuesday*
Tuesday before 12 noon same day deliver Wednesday*
Weds before 12 noon same day deliver Thursday*
Thursday before 12 noon same day deliver Friday*
Friday before 12 noon same day deliver Monday*

 

Christmas and New Year Order

Our last order date for pre Christmas delivery is Wednesday 2nd Dec 2020 orders received after this date will be manufactured for delivery week commencing 4th Jan 2021


* Excludes bank holidays and Christmas holidays see special notes for deliveries at these times

Special Notes

For each bank holiday please add 24hrs to your estimated delivery above i.e. 48hrs additional lead time to cover Easter Good Friday and Easter Monday
Please note that we are in the hands of our trusted couriers and therefore we cannot guarantee this service.

Returns Policy

We operate a 'no-quibbles' guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of invoice. We then will issue a full refund for the price you paid for the item.

Please note that the above does not include bespoke packaging purchases i.e boxes that have been produced using our BOXBUILDER software or products that have been custom printed.

If the return is due to an error we have made we will gladly refund the delivery charges, re-deliveries may be charged at the normal delivery rate. Please see contact details below for advice.

If the item is either faulty or damaged please contact our returns team who will arrange for a replacement or refund.

Please call 0800 0731126 or 
email sales@asc-cartons.co.uk

Right To Cancel Excluding Bespoke Boxbuilder Item

In addition, under the Consumer Protection Distance Selling Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods. We regret that this does not apply where sealed products have been unsealed and used.  Boxbuilder products are bespoke products and can not be refunded due to the immediate manufacturing process. 

Please ensure that the goods are returned in their original condition.

We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us unless these goods are faulty or have been delivered by us in error .

Please ensure that the goods are returned in their original condition and packaging.

Your Statutory rights are not affected by any of the store policies.