FAQs
Frequently Asked Questions
We've listed some of our most frequently asked questions below. If you can't find the answer to your question here, you're welcome to contact us.
ASC Information
Are ASC Direct the manufacturer?
Every box that leaves our warehouse has been manufactured on site by our experienced production team. We use the best quality board (our single wall board is 25% thicker than our competitors) so you receive a superior product
Do you have any manufacturing accreditation?
ASC Direct is an ISO 14001, ISO 9001 and 45001 certified company.
Box Technical Information
Will the boxes arrive flat?
All our boxes will arrive with you flat packed. We ship our flat pack boxes in a custom sized cardboard box. So you receive your boxes in perfect condition, many other companies ship there boxes flat, wrapped in plastic wrap with no additional packaging. Our packaging is 100% recyclable
Are the boxes recyclable?
Yes! All our boxes are 100% recyclable.
How much weight will the boxes take?
ASC Direct uses high grade, above standard corrugated materials to produce our boxes. As a guideline, we recommend no more than 15kg for a single wall box, 20kg for double wall box and 25kg for heavy duty box. Your product development, such as product type, product material, internal packaging and transit conditions should all be considered. Please contact sales@asc-cartons.co.uk for any help or advice.
Can hand holes be added to my BoxBuilder tool boxes?
Yes, there is a very small additional fee per box, this is only available on selected boxes within the box builder. Please tick the box if hand holes are required
Are you able to print my logo on the boxes?
Yes, there is a one off set up fee for the printing plate, minimum run 50 black only, for larger orders all colours are available.
Why are my boxes on a pallet, why can’t they be boxed?
When the flat box size exceeds 900mm x 600mm, it becomes two large for manual lifting and needs to be palletised.
Ordering Advice
Are box dimensions internal or external dimensions?
The sizes you enter into Boxbuilder to create your bespoke box are the internal dimensions of the box. These dimensions are to fit the outer size of the product that is being packed, including any protective packaging i.e our paper bubble. We recommend adding 5mm to the Length, Width and Depth of the final size.
Can you manufacture bigger size boxes than displayed on your website?
Yes, but it would depend upon the overall size of all three dimensions. Please email your enquiry to sales@asc-cartons.co.uk and we will be happy to quote you or advise you otherwise.
Can you email the VAT invoices to another email address other than the one registered online?
Sorry no, we can only attach one email address per account.
Can I order a bespoke postal box size?
Yes, but there may be an additional bespoke tooling charge please email sales@asc-cartons.co.uk. with your enquiry.
Are the postal box sizes you advertise online the only sizes available?
No, we have many sizes and styles available, please email sales@asc-cartons.co.uk with your requirements.
Do you offer trade accounts?
Website offers PayPal credit facilities .
Am I able to order bulk quantities?
Please email the sales@asc-cartons.co.uk with your enquiry.
Do you export/ship outside the UK?
UK and Republic of Ireland only.
We do not have a company card to purchase goods, do you offer any other payment methods?
Yes, you can email your order information and a pro forma invoice will be raised with our bank details for BACS payments.