Delivery and Returns Information
Collection
You can select 'Collection from ASC' at checkout. Collection can be arranged once we have contacted you to notify your order is manufactured and ready for collection.
Collection is from the following address between office hours (Monday to Friday 9am to 5pm) excluding bank holidays.
Hillside Works, Leeds Road, Shipley, West Yorkshire, England BD18 1DZ
Delivery
Estimated delivery dates are shown on the cart page. Please note these are estimates based on current manufacturing times. Most orders leave our site on a next day service, but unfortunately the courier can take more than a day to deliver.
Delivery Charges
Our Estimated delivery dates are shown at checkout based on current production times.
- Most orders are dispatched on a next-day courier service
- However, delivery times are not guaranteed as they depend on the courier
- We currently ship using FedEx and DPD
Delivery charges
- Delivery starts from £10
- Costs are calculated at checkout based on order weight and postcode
Orders Placed for custom sized packaging items i.e. Box Builder boxes
Dispatch times depend on your selected service:
- 2 working days
- 5 working days
- 10 working days
Orders placed before 12 noon (Mon–Fri) are processed the same day.
Weekend orders are processed on the next working day.
Add +24 hours per bank holiday to delivery times
Delivery dates are estimates only and may vary due to courier delays
Orders Placed for Stock Items
- Dispatched within up to 5 working days
- Excludes bank holidays and seasonal closures
Add +24 hours per bank holiday to delivery times
Delivery dates are estimates only and may vary due to courier delays
Returns Policy
We take great care to ensure your order arrives in perfect condition. If any items are faulty or damaged upon delivery, please contact our Returns Team to arrange a replacement or refund.
You can reach us by phone at 0800 073 1126 or by email at sales@asc-cartons.co.uk
All of our Box builder boxes are made to order. Please ensure you have double-checked all measurements and specifications before completing your order, as these products are manufactured specifically to your requirements.
For Box Builder products, which are bespoke and made to measure, we do not offer refunds or exchanges unless one of the following applies:
- The items were damaged in transit
- The internal measurements are incorrect by more than ±5mm
- The boxes were produced in a FEFCO style different from the one you ordered
We pride ourselves on the quality and accuracy of our manufacturing process, and our team will always work with you to resolve any issues promptly and fairly.
Any refunds will be issued using the same payment method you used, without undue delay.
Right to Cancel - Excluding Box Builder Items
In addition, under the Consumer Protection Distance Selling Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods. We regret that this does not apply where sealed products have been unsealed and used. Boxbuilder products are bespoke products and can not be refunded due to the immediate manufacturing process.
Please ensure that the goods are returned in their original condition.
We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us unless these goods are faulty or have been delivered by us in error.
Please ensure that the goods are returned in their original condition and packaging.
Your Statutory rights are not affected by any of the store policies.