Customers sing praise for ASC Direct’s quality-first approach.

15th Jun 2022

Here at ASC Direct, we pride ourselves on providing exceptional customer service, great products and fast communication.

As a supplier of high quality corrugated boxes for over 40 years, it’s important we continue to listen to our customers, big and small, to understand their needs so we can adapt and grow with them.

This is why we conducted a survey of 90(!) of our customers to find out exactly what they think about the service we provide. Check out the results below.

Custom-made for you

94% of customers surveyed said they were “satisfied” or “very satisfied” with the packaging they ordered.

Our online Boxbuilder tool allows customers to customise their boxes entirely, allowing them to choose the style, thickness, colour and custom sizes and quantity. We credit this with the satisfaction seen from our survey results. One customer said that ‘being able to buy small quantities of cartons in the exact sizes and strength specifications we need is a highly valued service and solves many problems for us’.

We pride ourselves on being the leading manufacturer of custom boxes, so it makes us very happy to hear our customers value the service we provide.

We pride ourselves on being the leading manufacturer of custom boxes, so it makes us very happy to hear our customers value the service we provide.

“You've made it extremely easy to order exactly the packaging we need”

“Fantastic speedy service at a fabulous price. What’s not to love”

“The boxes are great quality, better than I’ve had from other (ready made size) places. I have and will continue to recommend ASC”

Quality First 

90% of customers surveyed also said they were either “satisfied” or “very satisfied” with the quality of the packaging they ordered.

Quality is extremely important to us so it’s been great to see such high satisfaction levels from our customers. We’ll always strive for 100% but the feedback we’ve received means we can continuously work to improve.

Loyalty Is Key

96% of those surveyed said they would purchase from ASC again.

91% would recommend ASC to a friend.

One customer said:

‘Thank you for your continued great service over the last 10 years. Always helpful and very reliable. We always tell our friends and business colleagues to use you for their packaging needs’.

Loyalty is extremely important to us as it means our customers are very happy with our products and services. No business can thrive without repeat customers, and we are grateful to have so many that have stuck with us over the years.

We have worked hard over the last four decades to ensure we bring our customers a unique service that gives them exactly what they want and need while also reducing waste. The results of this survey show us that we truly are the best in the box manufacturing industry and we can’t wait to see what the future holds!