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Services and Delivery

Box delivery

Your Statutory rights are not affected by any of the following store policies. 

Ordering Online 

Ordering Online with us is safe and secure!

We employ a method of interaction with our customers that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Delivery Information


Orders placed for custom packaging items i.e BOXBUILDER

Order received

   Estimated despatch via
    Fedex/Pallet Courier 

      Estimated delivery
Mon before 12 noon       Wednesday .       Thursday*
Tue before 12 noon       Thursday .       Friday*
Wed before 12 noon       Friday .       Monday*
Thur before 12 noon       Monday .       Tuesday*
Fri before 12 noon       Tuesday .       Wednesday*

Orders placed for stock items subject to availability

Order received

    Dispatched on Fedex 
    Next working day service

    Estimated delivery
Mon before 12 noon     same day     Tuesday*
Tue before 12 noon     same day     Wednesday*
Wed before 12 noon     same day     Thursday*
Thur before 12 noon     same day     Friday*
Fri before 12 noon     same day     Monday*

* Excludes bank holidays and Christmas holidays see special notes for deliveries at these times

* Christmas Orders
Please note, we will be closed from Wednesday 23rd December 2015, re-opening on Monday 4th January 2016, however the website will be able to accept orders which will be processed when we return to work on 4th January 2016.

The last day for ordering in order to receive your boxes in time for Christmas will be by 12 noon Friday 18th December. We re-open on Monday 4th January 2016 for despatch.

* Special Notes
For each bank holiday please add 24hrs to your estimated delivery above i.e. 48hrs additional lead time to cover Easter Good Friday and Easter Monday.

PLEASE NOTE THAT WE ARE IN THE HANDS OF OUR TRUSTED COURIERS AND THEREFORE CANNOT GUARANTEE THIS SERVICE.

Prices

Goods are charged at the price shown on the product pages on the date the customer places the order and inclue VAT. VAT is shown at checkout and on the invoice which can be printed from our website. Prices are correct at the time of publication, errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Title of goods supplied

All goods supplied will remain the property of ASC Direct until such time as they are paid for in full. ASC Direct reserves the right to sell or dispose of any goods manufactured for customers that are rejected for any reason and/or not paid for in full unless specifically agreed otherwise by the seller in writing prior to manufacture.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter,then it will be dealt with promptly. We will reply within 5 working days and it will then be dealt with confidentially,and effectively.

Return Policy


ASC Direct Return Policy

We operate a 'no-quibbles' guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of invoice. We then will issue a full refund for the price you paid for the item. Please note that the above does not include bespoke packaging purchases i.e boxes that have been produced using our BOXBUILDER software or products that have been custom printed.

If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.

If the item is either faulty or damaged please contact our returns team who will arrange for a replacement or refund:

Telephone:

0800 0731126

Email: 

sales@asc-cartons.co.uk

Right To Cancel Excluding Bespoke Boxbuilder Items


In addition, under the Consumer Protection Distance Selling Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods. We regret that this does not apply where sealed products have been unsealed and used or for bespoke boxbuilder items. 

Please ensure that the goods are returned in their original condition.

We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us unless these goods are faulty or have been delivered by us in error .

Please ensure that the goods are returned in their original condition and packaging.