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Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.
Orders placed for stock items subject to availability
| Order received | Dispatched on Fedex Next working day service | Estimated delivery |
| Mon before 12 noon | same day | Tuesday* |
| Tue before 12 noon | same day | Wednesday* |
| Wed before 12 noon | same day | Thursday* |
| Thur before 12 noon | same day | Friday* |
| Fri before 12 noon | same day | Monday* |
* Excludes bank holidays and Christmas holidays see special notes for deliveries at these times
Orders placed for available Be-spoke items i.e BOXBUILDER
| Order received | Dispatched on Fedex Next working day service | Estimated delivery |
| Mon before 12 noon | Wednesday at the latest | Thursday* |
| Tue before 12 noon | Thursday at the latest | Friday* |
| Wed before 12 noon | Friday at the latest | Monday* |
| Thur before 12 noon | Monday at the latest | Tuesday* |
| Fri before 12 noon | Tuesday at the latest | Wednesday* |
* Excludes bank holidays and Christmas holidays see special notes for deliveries at these times
PLEASE NOTE THAT WE ARE IN THE HANDS OF OUR TRUSTED COURIERS AND THEREFORE CANNOT GUARANTEE THIS SERVICE.
Prices
Goods are charged at the price shown on the product pages on the date the customer places the order and inclue VAT. VAT is shown at checkout and on the invoice which can be printed from our website. Prices are correct at the time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Title of goods supplied
All goods supplied will remain the property of the seller until such time as they are paid for in full. The seller reserves the right to sell or dispose of any goods manufactured for customers that are rejected for any reason and/or not paid for in full unless specifically agreed otherwise by the seller in writing prior to manufacture.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.